How We Handle Data
We are committed to transparent data practices across editorial content, ecommerce activity, and customer communication. This page explains what information we collect, why we collect it, and the choices available to you.
Collection
Information We Collect
We may collect personal details you provide directly, such as your name, email address, phone number, shipping and billing details, and any information submitted through contact forms, newsletter signups, account registration, checkout, or support requests.
Usage
How We Use Information
We use information to operate the website, fulfill orders, provide customer support, improve content and product experiences, send requested communications, prevent fraud, and understand how visitors engage with articles, guides, and shop pages.
Protection
Cookies and Sharing
We may use cookies, analytics tools, and essential platform technologies to remember preferences, measure traffic, and support ecommerce functions. We do not sell your personal information. We may share data with trusted service providers that help us run the website, process payments, deliver orders, or comply with legal obligations.
Your Rights
Your Choices and Requests
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information we hold about you. You may also opt out of marketing emails at any time by using the unsubscribe link in our messages.
If you would like to make a privacy-related request, ask a question about this policy, or report a concern, please contact us through our Contact page. We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes, and the revised version will be posted on this page.
International
International Sales Terms & Conditions
We welcome international customers and aim to provide a clear and reliable shopping experience for orders placed outside our primary market. The information below applies to international purchases made through Electric Bike.
International Orders
We may accept orders from customers in a range of international destinations, subject to shipping availability, payment approval, and local delivery conditions. Some products, batteries, or accessories may have destination-specific restrictions.
Worldwide Shipping
We strive to offer worldwide shipping where possible. Shipping options, carriers, and service levels may vary depending on the destination country, the type of product ordered, and current logistics conditions.
Shipping Times
Estimated shipping times are provided for convenience only. Delivery times may vary depending on destination, customs clearance, carrier capacity, weather events, and other factors outside our reasonable control.
Customs Duties and Local Fees
Customs duties, import taxes, brokerage charges, value-added taxes, and any other local fees are the responsibility of the customer unless clearly stated otherwise at checkout. Customers should review local import rules before placing an order.
Product Availability and Pricing
Product availability may vary by region and may change without notice. We reserve the right to update product listings, discontinue items, limit quantities, or change prices at any time before an order is accepted.
Order Processing
Order processing times may vary based on product type, stock status, payment verification, and destination requirements. Processing begins after successful payment authorization and may take longer during high-demand periods or for international compliance checks.
Returns and Refunds
Returns and refunds for international orders are subject to our standard return policy unless a different policy is stated for a specific product. Return shipping costs, customs charges, and non-refundable service fees may be deducted where permitted by law. Items must generally be returned in unused condition with original packaging unless the item is defective.
Damaged or Lost Packages
If a package arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order details and any supporting photos. We will review the issue and work with the carrier to determine the appropriate next steps, which may include replacement, refund review, or claim support where applicable.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, failed delivery attempts, or extra charges resulting from incorrect, incomplete, or outdated address information.
Payment Security
We use secure payment processing methods designed to protect transaction information during checkout. Payment authorization may be subject to verification, fraud prevention screening, and approval by the selected payment provider.
Support Contact
If you have questions about international shipping, order status, returns, or product availability, please contact our support team through our Contact page before or after placing your order. We are happy to assist international customers with general order guidance.